Shipping policy

At Kodiak Form, we aim to process and deliver every order as efficiently as possible. This Shipping Policy explains where orders are shipped from, estimated delivery times, shipping charges, tracking, customs, and what happens if there is a delivery issue.

Shipping Origin

Orders are shipped from our warehouses in the United States and Hong Kong.

The warehouse used for your order depends on product availability and the delivery destination. Where possible, we ship from the location that allows us to fulfil your order most efficiently.

If an item is temporarily unavailable at one warehouse, your order may be fulfilled from another location.

Order Processing

Orders are normally processed within 48 hours of purchase.

During sales, promotions, holidays, or periods of unusually high demand, processing may take slightly longer.

The estimated delivery timeframe shown at checkout begins after your order has been processed and dispatched.

Estimated Delivery Times

Delivery times vary depending on your location, carrier availability, customs processing, and other factors outside our direct control.

Estimated delivery times are:

Business days do not include weekends or public holidays.

These timeframes are estimates rather than guaranteed delivery dates. Delivery may take longer during peak periods or because of carrier, customs, weather, or other logistical delays.

European Union Orders

Orders delivered within the European Union may be subject to additional delivery requirements depending on the destination.

Where applicable, Kodiak Form will provide the relevant information at checkout regarding shipping costs, taxes, and duties.

Duties, Taxes and Customs

Where Kodiak Form states at checkout that duties and import taxes are included, the price you pay will include those charges and you should not normally be required to pay additional import fees upon delivery.

Kodiak Form ships eligible orders using DDP (Delivered Duty Paid) where expressly indicated during checkout.

Customs procedures may occasionally cause delays that are outside our direct control.

Shipping Fees

Shipping charges, where applicable, are calculated based on your destination and the contents of your order.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number or tracking link.

Tracking information may take 24 to 48 hours after dispatch to become active in the carrier's system.

If your tracking information has not updated for an extended period, please contact us at contact@kodiakform.com so we can review the shipment.

Lost Packages

If your tracking information indicates that a package may be lost in transit, contact us at contact@kodiakform.com.

We will review the shipment with the carrier and determine the appropriate next step.

Depending on the circumstances, this may include a replacement, reshipment, or another appropriate resolution.

If tracking shows the package as delivered but you cannot locate it, please first check:

• around the delivery location;
• with other members of your household;
• with neighbours, reception, concierge, or building management where applicable; and
• directly with the carrier.

If the package still cannot be located, contact us so we can investigate further.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error after placing your order, contact us as soon as possible at contact@kodiakform.com.

We will attempt to update the address before dispatch, but we cannot guarantee that changes will be possible once the order has entered processing.

If an order is returned because the customer provided an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Any reshipping cost will be communicated before the order is dispatched again.

Order Cancellation

You may request to cancel an order within 6 hours of placing it by emailing contact@kodiakform.com with the subject line:

CANCELLATION – [Order Number]

We process orders quickly, so cancellation cannot be guaranteed, even when requested within this timeframe.

Once an order has entered processing or has been dispatched, it can no longer be cancelled.

This section should be read together with our Return & Refund Policy.

Delivery Delays

Although we aim to deliver orders within the estimated timeframes, delays can occasionally occur due to circumstances outside our direct control, including:

• carrier disruptions;
• customs inspections;
• severe weather;
• public holidays;
• periods of high shipping demand;
• transport disruptions; and
• other logistical events.

If your order is significantly delayed, contact us and we will review its status.

Force Majeure

Kodiak Form will not be responsible for delays caused by events that are genuinely outside our reasonable control, such as natural disasters, major transport disruptions, government restrictions, severe weather, or similar extraordinary events.

Where such an event affects your order, we will make reasonable efforts to keep you informed and assist with the delivery where possible.

This provision does not limit any consumer rights that cannot legally be excluded.

Contact

For shipping-related questions, contact:

Kodiak Form Customer Support
contact@kodiakform.com